Orders will be dispatched within 1-3 working days.
USA: 1-3 working days.
Canada: 5-7 working days. Customs Tax may apply*
Rest of the World: 10-15 working days. Customs Tax may apply*
Once your order has been shipped, you will receive an email from our logistics company. In this email you will find the tracking number and instructions you can use to find where your order is. If you lose this email, you can contact us through: help@plaktonsandals.com and we will send you information about your order.
All of our products are made to a very high and careful standard and we hope that you will be happy with your purchase. However, if you are unhappy for whatever reason, you have 30 days of receipt of your order to return it. We can offer a refund of your order, but you will still have to pay for the shipping costs. The returns process involves the following steps:
*Please note that the returned products must be unworn, unwashed, complete with all original tags, and in original and resalable conditions. If the products are not in this condition, we can cancel the change and you will still have to be charged the cost associated to the return.
To protect your Oak&Hyde boots, consider applying well-known leather protectors and water repellants before your first wear. Please refer to the specific product instructions for guidance.
For maintaining the longevity and appearance of your Oak&Hyde boots, utilize respected leather waxes, milks, and conditioners. Always follow the product instructions provided.
Please note that our care recommendations are advisory, and we do not endorse any specific brand of protector, cleaner, or wax. Additionally, we cannot assume responsibility for any damage resulting from the use of a protector, cleaner, or wax.