Plakton Return Policy

At Plakton, we want you to feel confident and comfortable in your purchase. If your sandals aren’t the right fit, we offer a simple return process through our online return portal.

1. Return Eligibility

Return Window: You may return any unused and unworn Plakton item within 30 days of delivery.
Item Condition: Products must be returned in original condition, with tags and packaging intact.
Proof of Purchase: Your order number or Plakton account history serves as proof of purchase.
Final Sale Items: Products marked as Final Sale are not eligible for return or refund under any circumstances.

2. How to Request a Return

Start your return through our portal: www.plaktonfootwear.com/a/returns

You’ll be guided through the process step-by-step, including uploading photos if needed (e.g. for damaged or defective items). You’ll be able to select your preferred return method and confirm the items being returned.

3. Return Shipping Options & Fees

Pre-Paid Return Label (Full Price Items):
A $5.00 restocking fee per item will be deducted from your refund.
Self-Shipping:
If you prefer to use your own shipping method, you're welcome to do so at your own expense. Contact us at info@plaktonfootwear.com for return address details.

4. Refund Processing

Once your return has been received and inspected at our warehouse, we’ll issue a refund to your original payment method.
Please allow 5–7 business days from the date of delivery for processing.

5. Exchanges

We no longer offer direct exchanges.

If you need a different size, color, or style, please:

Submit a return for the original item
Place a new order for the product you want

If you need assistance with placing a new order, feel free to contact us at info@plaktonfootwear.com.

6. Additional Information

Original Shipping Fees: These are non-refundable unless the item was received damaged or shipped in error.
Damaged or Defective Items: Initiate your return through the return portal and upload clear photos showing the defect. Our team will review and follow up with next steps.
International Orders: The return policy is the same for orders shipped outside Canada; however, return shipping timelines and fees may vary.

7. Start Your Return

Ready to begin?
Visit: www.plaktonfootwear.com/a/returns

If you have questions, please visit our FAQ page or email us at info@plaktonfootwear.com.
Thank you for choosing Plakton.